Payment problems
If payment was declined, verify your billing details and available balance, then try again. A pending payment can take a few minutes to update. Never submit repeated payments while one is pending.
HELP CENTRE
How can we help?
Clear answers for payments, delivery and refunds.
Recharge issues
Check your order status first. Network delivery can occasionally be delayed. Confirm that the number and operator on your receipt are correct before contacting support.
Refunds
Mobile top-ups are usually irreversible once delivered. Failed or undelivered orders are reviewed under our Refund Policy. Keep your order reference and payment receipt.
Contact support
Include your order reference, the approximate payment time and a description of the issue. Never send card numbers, passwords or security codes.
Before contacting support
Use the order tracker for the latest payment and top-up status. For your security, support will never ask for full payment-card details.